--- title: terms --- [![logo](https://woodthorpeitsolutions.co.uk/hubfs/logo.png)](https://woodthorpeitsolutions.co.uk) - [Home](https://woodthorpeitsolutions.co.uk) - [Private Course](https://woodthorpeitsolutions.co.uk/private-courses) - [Public Course](https://woodthorpeitsolutions.co.uk/public-course-dates) - [Tips](https://woodthorpeitsolutions.co.uk/tips-and-news) - [Contact us](https://woodthorpeitsolutions.co.uk/contact) - [Home](https://woodthorpeitsolutions.co.uk) - [Private Course](https://woodthorpeitsolutions.co.uk/private-courses) - [Public Course](https://woodthorpeitsolutions.co.uk/public-course-dates) - [Tips](https://woodthorpeitsolutions.co.uk/tips-and-news) - [Contact us](https://woodthorpeitsolutions.co.uk/contact) [0800 044 3779](tel://08000443779) # Terms Date: 06/02/2024 Bookings Provisional bookings can be made by emailing [contactus@woodthorpeit.com](mailto:contactus@woodthorpeit.com).  We will then ask for written confirmation or request you complete a booking form. Once confirmation or a booking form is received we consider a course or courses to be booked. Payment Terms An invoice will be issued on the following basis: - Private company training  - issued on or shortly after the training has commenced.  Payment is expected within 14 days of invoice unless agreed via writing. - Public scheduled training - issued when course place is booked.  Payment is expected prior to attendance to secure a learners place Payment can be made via direct bank transfer or cheque. Cancellations All cancellations must be notified in writing (email is acceptable). Penalties due to cancellation will be calculated based on a percentage of the total cost for the course booked and dependent on the time of receipt of notification the below schedule will apply: - Greater than 14 days before the training date = No charge - Between 14 and 7 days before the training date = 50% of the fee - Less than 7 days before the training date =  100% of the fee We consider course dates being moved to be a cancellation of a previously agreed date. And the newly requested date is treated as a new booking which means the above schedule of notification for penalties applies.  We may waive this in special cases. Non-Disclosure Woodthorpe IT Solutions Limited undertakes not to use any Confidential Information disclosed by participants for any purpose except training or support of the client.   Service Availability Woodthorpe IT Solutions Limited will strive to provide a consistent level of service availability and performance but will not be liable for failure or delay in performing obligations due to circumstances beyond its control. This includes but is not limited to acts of war, sabotage, fire, flood, strike, unavailability or delay of third-party services, or power used by the equipment needed. The Company will not be held liable for errors, damage, or other unexpected events resulting from using the Service.     [![Logo 290x70 - white](https://woodthorpeitsolutions.co.uk/hubfs/Logo%20290x70%20-%20white.png)](https://woodthorpeitsolutions.co.uk) Woodthorpe IT Solutions are providers of Microsoft 365 training and consultancy.  Established in 2005 we have trained over 10k people and continue to help learners get the most from their computer. [Want to resell our courses?  Click here to learn more.](https://woodthorpeitsolutions.co.uk/reseller) [Follow us on LinkedIn](https://www.linkedin.com/company/woodthorpe-it-solutions/) [Follow us on YouTube](https://www.youtube.com/@WoodthorpeITSolutionsLtdBlacon) ###### Get In Touch 0800 044 3779 contactus@woodthorpeit.com ##### Company details Co number: 05572129 Vat number: 936 2824 09 ##### Trust [Privacy Notice](https://woodthorpeitsolutions.co.uk/privacy-notice) [Terms](https://woodthorpeitsolutions.co.uk/terms) [Slavery and Human Trafficking Statement](https://woodthorpeitsolutions.co.uk/slavery-and-human-trafficking-statement) Copyright © 2026 Woodthorpe IT Solutions Limited