Terms

Date: 06/02/2024

Bookings

Provisional bookings can be made by emailing contactus@woodthorpeit.com.  We will then ask for written confirmation or request you complete a booking form. Once confirmation or a booking form is received we consider a course or courses to be booked.


Payment Terms

An invoice will be issued on the following basis:

  • Private company training  - issued on or shortly after the training has commenced.  Payment is expected within 14 days of invoice unless agreed via writing.
  • Public scheduled training - issued when course place is booked.  Payment is expected prior to attendance to secure a learners place

Payment can be made via direct bank transfer or cheque.


Cancellations

All cancellations must be notified in writing (email is acceptable). Penalties due to cancellation will be calculated based on a percentage of the total cost for the course booked and dependent on the time of receipt of notification the below schedule will apply:

  • Greater than 14 days before the training date = No charge
  • Between 14 and 7 days before the training date = 50% of the fee
  • Less than 7 days before the training date =  100% of the fee

We consider course dates being moved to be a cancellation of a previously agreed date. And the newly requested date is treated as a new booking which means the above schedule of notification for penalties applies.  We may waive this in special cases.


Non-Disclosure

Woodthorpe IT Solutions Limited undertakes not to use any Confidential Information disclosed by participants for any purpose
except training or support of the client.  


Service Availability

Woodthorpe IT Solutions Limited will strive to provide a consistent level of service availability and performance but will not be liable for failure or delay in performing obligations due to circumstances beyond its control. This includes but is not limited to acts of war, sabotage, fire, flood, strike, unavailability or delay of third-party services, or power used by the equipment needed. The Company will not be held liable for errors, damage, or other unexpected events resulting from using the Service.