--- title: Training isn’t the problem - forgetting is description: Unlock the full potential of Microsoft 365 in your organisation by making sure that training helps people embrace the tech and work in new ways. image: https://woodthorpeitsolutions.co.uk/hubfs/Stock%20Images/scott-graham-5fNmWej4tAA-unsplash.jpg --- [![logo](https://woodthorpeitsolutions.co.uk/hubfs/logo.png)](https://woodthorpeitsolutions.co.uk) - [Home](https://woodthorpeitsolutions.co.uk) - [Private Course](https://woodthorpeitsolutions.co.uk/private-courses) - [Public Course](https://woodthorpeitsolutions.co.uk/public-course-dates) - [Tips](https://woodthorpeitsolutions.co.uk/tips-and-news) - [Contact us](https://woodthorpeitsolutions.co.uk/contact) - [Home](https://woodthorpeitsolutions.co.uk) - [Private Course](https://woodthorpeitsolutions.co.uk/private-courses) - [Public Course](https://woodthorpeitsolutions.co.uk/public-course-dates) - [Tips](https://woodthorpeitsolutions.co.uk/tips-and-news) - [Contact us](https://woodthorpeitsolutions.co.uk/contact) [0800 044 3779](tel://08000443779) [Strategy](https://woodthorpeitsolutions.co.uk/tips-and-news/tag/strategy) # Training isn’t the problem - forgetting is [Woodthorpe IT](https://woodthorpeitsolutions.co.uk/tips-and-news/author/woodthorpe-it) 25 June, 2026 ![](https://woodthorpeitsolutions.co.uk/hubfs/Stock%20Images/scott-graham-5fNmWej4tAA-unsplash.jpg) Most businesses don’t have a training problem. They have a **forgetting** problem. A session happens, people nod along, everyone goes back to work… and within a week it’s business as usual. Not because the training was bad, but because day-to-day pressures are stronger than good intentions. --- **Why one-off training doesn’t stick** Most training is delivered like an event. A calendar invite. A slideshow. A couple of hours away from the day job. But learning doesn’t work like that. For most of us, confidence with tools comes from: - Seeing a real example that matches our role - Trying it ourselves in a low-pressure way - Repeating it until it becomes automatic - Having someone to ask when we get stuck Without repetition, the brain does what it’s designed to do: it drops the new information and keeps the habits that feel safe. --- **What happens when people forget** When the new way of working doesn’t “land”, teams don’t usually raise a flag. They quietly revert. You’ll see it in small behaviours, like saving files back to the desktop “just in case”, copying and pasting data between systems, using Teams like email, and just generally avoiding features that feel unfamiliar. It doesn’t look dramatic, but it creates a slow drift back to inefficiency - and the investment you made in Microsoft 365 never really pays off. --- **Better training looks more like support** The organisations that build real capability don’t treat learning as a one-time box to tick. They treat it like adoption - something that needs reinforcement. This could mean a focus on short, regular sessions instead of longer style workshops that offer the opportunity to work through real documents and answer everyday challenges. It also could mean after-care, with simple guides and standards that people can refer back to, or weekly coaching emails that give tips that reinforce learning. It might even mean training for super users or "train the trainer" so that someone is able to answer ongoing questions that arise. The goal isn’t to teach everything. It’s to help a few key habits stick - because those habits compound into hours saved and fewer frustrations. --- **Confidence comes from consistency** When people repeatedly use the same tools in the same way, they stop hesitating. They stop double-checking. They stop feeling like they might break something. And that’s when Microsoft 365 starts to feel less like “new software” and more like part of how work gets done. *If you’d like help building training that sticks (without overwhelming your team), drop us a message - we’ll help you turn knowledge into everyday habits.*  Previous Post ###### [✅ 5 keyboard shortcuts everyone should know](https://woodthorpeitsolutions.co.uk/tips-and-news/5-keyboard-shortcuts-everyone-should-know) Next Post ###### [Turn photos into editable text with OCR](https://woodthorpeitsolutions.co.uk/tips-and-news/turn-photos-into-editable-text-with-ocr) ### Similar Blog Posts [![](https://woodthorpeitsolutions.co.uk/hs-fs/hubfs/Stock%20Images/scott-graham-5fNmWej4tAA-unsplash.jpg?width=352&name=scott-graham-5fNmWej4tAA-unsplash.jpg)](https://woodthorpeitsolutions.co.uk/tips-and-news/productivity-isnt-about-doing-more-its-about-removing-friction) #### [Productivity isn’t about doing more - it’s about removing friction](https://woodthorpeitsolutions.co.uk/tips-and-news/productivity-isnt-about-doing-more-its-about-removing-friction) [![](https://woodthorpeitsolutions.co.uk/hs-fs/hubfs/Stock%20Images/scott-graham-5fNmWej4tAA-unsplash.jpg?width=352&name=scott-graham-5fNmWej4tAA-unsplash.jpg)](https://woodthorpeitsolutions.co.uk/tips-and-news/why-were-too-busy-for-training-is-costing-you-more-than-you-think) #### [Why “we’re too busy for training” is costing you more than you think](https://woodthorpeitsolutions.co.uk/tips-and-news/why-were-too-busy-for-training-is-costing-you-more-than-you-think) [![](https://woodthorpeitsolutions.co.uk/hs-fs/hubfs/valerie-v-PDjpA1yeonw-unsplash.jpg?width=352&name=valerie-v-PDjpA1yeonw-unsplash.jpg)](https://woodthorpeitsolutions.co.uk/tips-and-news/use-dictate-instead-of-typing-on-your-phone) #### [Use dictate instead of typing on your phone](https://woodthorpeitsolutions.co.uk/tips-and-news/use-dictate-instead-of-typing-on-your-phone) [![Logo 290x70 - white](https://woodthorpeitsolutions.co.uk/hubfs/Logo%20290x70%20-%20white.png)](https://woodthorpeitsolutions.co.uk) Woodthorpe IT Solutions are providers of Microsoft 365 training and consultancy.  Established in 2005 we have trained over 10k people and continue to help learners get the most from their computer. [Want to resell our courses?  Click here to learn more.](https://woodthorpeitsolutions.co.uk/reseller) [Follow us on LinkedIn](https://www.linkedin.com/company/woodthorpe-it-solutions/) [Follow us on YouTube](https://www.youtube.com/@WoodthorpeITSolutionsLtdBlacon) ###### Get In Touch 0800 044 3779 contactus@woodthorpeit.com ##### Company details Co number: 05572129 Vat number: 936 2824 09 ##### Trust [Privacy Notice](https://woodthorpeitsolutions.co.uk/privacy-notice) [Terms](https://woodthorpeitsolutions.co.uk/terms) [Slavery and Human Trafficking Statement](https://woodthorpeitsolutions.co.uk/slavery-and-human-trafficking-statement) Copyright © 2026 Woodthorpe IT Solutions Limited ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Woodthorpe IT", "url" : "https://woodthorpeitsolutions.co.uk/tips-and-news/author/woodthorpe-it" }, "dateModified" : "2026-06-25T10:00:00.299Z", "datePublished" : "2026-06-25T10:00:00.000Z", "headline" : "Training isn’t the problem - forgetting is", "image" : [ "https://woodthorpeitsolutions.co.uk/hubfs/Stock%20Images/scott-graham-5fNmWej4tAA-unsplash.jpg" ], "mainEntityOfPage" : { "@id" : "https://woodthorpeitsolutions.co.uk/tips-and-news/training-isnt-the-problem-forgetting-is", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject" } } } ```